Hotel guests made to wait at MBS

Hotel guests made to wait at MBS

Some guests checking in at the Marina Bay Sands (MBS) hotel on Tuesday were left frustrated after they had to wait for more than three hours before they could check in.

In response to TODAY's queries, an MBS spokesperson attributed the delay to a system upgrade "which resulted in a longer than normal check-in for some guests".

Without disclosing how many guests were affected, the spokesperson added: "We seek the understanding of our guests and regret any inconvenience caused."

Hotel guest Paul Lee, 33, had booked a room for two nights at the MBS hotel to celebrate his wedding anniversary. He told TODAY that his family only managed to enter their room at 6pm, despite arriving at the hotel before 3pm on Tuesday.

As the couple had brought along their two children - aged five weeks and two years - Mr Lee said the delay caused some inconvenience as the family were made to wait with other guests.

As a form of compensation, Mr Lee said that he was given a free room-upgrade and S$100 worth of food vouchers.

"It did not dampen the mood so much for us as we had booked for two nights and we still have a full day to enjoy ... but I guess it will probably be different if we only had one night and had to check out early tomorrow," he added.

Another guest, who only wished to be known as Roy, said that he was frustrated by the lack of communication between the hotel and guests about the reason behind the delay. According to him, long queues had formed at the hotel's reception area during the delay.

"There was a lot of uncertainty as no one was really able to advise us what was going on. The hotel should have expected the large crowd given the Formula 1 weekend and prepare for the situation better," he said.

~News courtesy of Channel Newsasia~